Cascade Connect
Practical guidance for home builders — outsourcing vs. in-house, cutting callbacks, software, and the operational reality of new-home warranty.
Most warranty claims that stall are missing one fact the homeowner could have given you in four seconds, on the day they filed. Here is how IQ asks for it at intake, and what it deliberately refuses to do.
Read moreMost warranty callbacks trace back to a handful of causes you can already see in your claim history. Here's how the warranty analytics view surfaces them — cycle times, root cause by trade, and the honest denominators behind every number.
Read moreWarranty problems rarely announce themselves — they show up as slow responses, angry buyers, and burned-out staff. Here are five signs it's time to change how you run warranty, and what a warranty-first platform does about each one.
Read moreA walk through the patent-pending IQ claims engine inside Cascade Connect — what it reads, what it drafts, the moment it refuses to rule, and every point where a person has to say yes.
Read moreIntake, determinations, service orders, subs, scheduling, the field, disputes, and analytics — a walk through everything Cascade Connect runs, and why it's one platform instead of six.
Read moreWhat builders actually pay to outsource new-home warranty management — the common pricing models, what's included, and how to compare it honestly against the cost of doing it in-house.
Read more