Cascade Connect
Warranty management insights
Practical guidance for home builders: outsourcing vs. in-house, cutting callbacks, software, and the operational reality of new-home warranty.
The AI Wrote a Lot of It. Every Line Was Checkable.
Why AI works for building software and for drafting a warranty determination, and why the same tool is far more dangerous when you ask it for advice. A builder's argument for verification, with the assistant's own answers quoted.
Read moreAsk the Deciding Question Before the Claim Is Filed
Most warranty claims that stall are missing one fact the homeowner could have given you in four seconds, on the day they filed. Here is how IQ asks for it at intake, and what it deliberately refuses to do.
Read moreReduce Callbacks by Reading Your Own Data
Most warranty callbacks trace back to a handful of causes you can already see in your claim history. Here's how the warranty analytics view surfaces them: cycle times, root cause by trade, and the honest denominators behind every number.
Read more5 Signs Your Builder Warranty Department Is Underwater
Warranty problems rarely announce themselves. They show up as slow responses, angry buyers, and burned-out staff. Here are five signs it's time to change how you run warranty, and what a warranty-first platform does about each one.
Read moreIQ Drafts. People Decide. What Actually Happens to a Warranty Claim.
A walk through the patent-pending IQ claims engine inside Cascade Connect: what it reads, what it drafts, the moment it refuses to rule, and every point where a person has to say yes.
Read moreWarranty Isn't One Job. Here's the Whole Operation on One Platform.
Intake, determinations, service orders, subs, scheduling, the field, disputes, and analytics: a walk through everything Cascade Connect runs, and why it's one platform instead of six.
Read moreHow Much Does Outsourced Warranty Management Cost?
What builders actually pay to outsource new-home warranty management: the common pricing models, what's included, and how to compare it honestly against the cost of doing it in-house.
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