Every builder you manage.
One intelligent platform.
You administer warranty for a whole book of builders, each with its own subs, standards, and homeowners. License Cascade Connect and run all of it under your own brand, on a platform built for an operator a single-builder tool was never designed to serve.
- 18 years in new-home warranty
- 5,000+ homes administered
I’ve run new-home warranty for 18 years as the firm builders hand it to when they’ve had enough. In that time I worked in many of the industry’s leading platforms and sat through demos of most of the rest. They were good at what they were built for. Warranty just wasn’t it.
Almost every one treated warranty as a module bolted onto a construction management system, and running more than one builder meant stacking extra accounts onto a tool designed for one.
What wore on me most was the step after the step. A claim comes in, and someone has to read it, check it against the warranty, make the call, write the service order, find the right sub, send it, update the homeowner and remember to follow up. The software recorded each of those after a person did it. It never once got ahead of the next one.
Cascade Connect is built the other way around. Every action is designed to think about what comes next and get in front of it. The moment a homeowner submits a claim, IQ reads that home’s warranty, drafts the determination and the service order, and matches the right sub, before anyone on your team opens it. Your team reviews it and sends with one click. The busywork happens in the background, so people spend their time on decisions, not data entry.
I didn’t build this to jump on the AI bandwagon. Plenty of this industry already has. The same platforms that bolted warranty onto construction management are now bolting AI onto everything else, a chat window here and a “summarize” button there, so they can say “us too.” That’s AI as a line on a feature list. It doesn’t change how the work gets done.
I wanted AI for one specific outcome this industry has never had: software that does the next step instead of waiting for someone to do it. That’s IQ, the engine inside Cascade Connect. AI is also what made the platform possible to build at all. For the first time, the person who knew the workflow inside and out could build it directly, and much faster, without the usual cycle of writing it up, handing it off, waiting for approval, shipping it, finding the bug, writing it up again and waiting all over again.
Cascade Connect runs our own warranty operation every day, so every feature on this page earned its place on a real claim before it ever reached a demo.
The patent-pending engine no one else has.
IQ is the engine inside Cascade Connect, the claims pipeline that does the reading, drafting, and routing your staff does by hand today. It reads the warranty assigned to that specific home, the right builder’s provisions every time, routes each claim to the right sub from that builder’s roster, and learns your way of making the call.
No other warranty claim management platform can do, or is doing, what IQ does. Batch claim adjudication grounded in each home's actual warranty, one-click service-order dispatch, and a pipeline that learns your determinations. Available nowhere else.*
*Based on publicly available features of comparable home-builder warranty software.
And IQ drafts; your staff decides. Nothing reaches a homeowner or a subcontractor until a person has checked it and clicked send, no matter which builder it belongs to.
20 claims in. 10 subs dispatched. One click.
Here is what that looks like on a Monday morning's batch, across every builder you manage. Then walk one through it yourself below.
Capture
Homeowner descriptions and your evaluation notes land on each claim, across a whole batch, spanning multiple builders at once.
Process
Automatic. The moment a claim is submitted, IQ drafts the coverage determination and a directive service order, and assigns the right subcontractor from that builder’s roster, before anyone opens the claim.
Review & learn
Your team scans the batch for accuracy and adjusts anything: the human quality check before anything goes out. And it learns: when you edit a determination, IQ picks up your way of making the call and corrects the next similar claim.
Send
One click sends every assigned sub a link to a polished service order, with the claim photos embedded.
Walk a batch through it. Click each step
Every word IQ writes below is verbatim. Nothing here is a mockup.
The intake questions, the determinations, the decline, the troubleshooting question and the homeowner message all come out of the engines that run Cascade Connect: the ones on live claims copied character for character, the intake questions produced by running the shipping engine on the description you see typed. The screen around them is rebuilt so you can click through it at your own pace; the text IQ produced is untouched, including its length.
Start from the homeowner's view. This is their screen, not yours. IQ asks what it needs before the claim is ever filed.
- 1Claim comes in
- 2IQ drafts the determination
- 3IQ assigns the sub
- 4The next one gets declined
- 5One click applies and sends
- 6When there still isn't enough
- 7One click gets the answer
What is the problem?
Nothing here waits for a click in the product. Every determination, citation, sub assignment, and service order is already drafted by the time your staff open the claim. This walkthrough just slows it down so you can watch each one land. The only clicks that matter are the ones that send.
Many builders. One roof. Zero bleed-through.
A single-builder tool multiplied by twenty accounts is a mess. Cascade Connect is built the other way around: one platform designed from the ground up for an operator running many builders at once.
Multi-tenant isolation
Every builder’s homes, homeowners, subcontractors, and data are partitioned under one roof. Staff see exactly the builders they manage: no cross-contamination, no accidental leaks between accounts.
White-label under your brand
The homeowner portal, emails, and service orders run under your company’s brand across every builder you serve, not ours. Your book of business, your name on it.
Per-builder warranty provisions
Each builder’s warranty standards live on their homes. IQ determinations quote the right provisions for that builder, not one global template stretched across a portfolio it doesn’t fit.
Onboard a builder’s whole roster in one upload.
At enrollment, upload a builder’s subcontractor list. IQ parses it, dedupes it against your database, and assigns the full roster to every home under that builder. That is exactly what lets IQ auto-assign the correct sub to each claim, across every builder you manage.
Upload the roster
When you enroll a new builder, drop in their subcontractor list, however they keep it. No re-keying, no cleanup pass first.
IQ parses & dedupes
IQ reads the list, matches every sub against your database, skips the ones already on file, and adds the genuinely new trades. One clean roster instead of thousands of duplicates across your book.
Assign to the home
That full, deduped roster is attached to each home under warranty, so the platform always knows exactly which trades cover which builder.
Claims auto-assign
Now IQ can route every claim to the correct sub automatically, across every builder you manage, each with a different roster of trades.
See patterns across your whole book of business.
Cascade Connect turns a year of claims across every builder into warranty intelligence no single-builder view could produce: cycle-time tracking, subcontractor performance, and root-cause analysis at portfolio scale. It’s how you prove your value at every account review and cut costs at the source.
Portfolio cycle time
Average days-to-resolve across every builder and community you manage, trended over time, so you can prove service levels to each builder and to your own leadership.
Per-sub cycle times
How long each subcontractor takes from dispatch to done, even where the same trade works across multiple builders. Rank your whole roster on real performance.
Per-builder scorecards
Volume, speed, and reopen rate broken out by builder: the numbers you bring to every account review, and the leverage to renew the ones worth keeping.
Cross-builder root cause
Surface the recurring defects, products, and trades driving warranty load across the entire book, patterns no single-builder view could ever reveal.
When it turns adversarial, the written record is the defense.
Homeowners are gracious for months, right up until they aren't. One major leak, a month of repairs and remediation, and the friendliest file in your book is suddenly being read by an attorney. You are administering that record on behalf of a builder whose name is on the home. What protects you both is what your team wrote down.
The right builder’s provision, every time
Each builder’s standards live on their homes, and IQ quotes the plan that home is actually covered under. Across a book of builders, citing the wrong builder’s standard is its own category of exposure, and the easiest mistake for a busy coordinator to make.
A first-week hire writes like your best rep
Your exposure was never your strongest coordinator. It’s the new one covering four builders on a busy week. Every claim gets the same provision-grounded structure, so file quality stops depending on who picked it up.
Edits stay small
Your staff still reviews and adjusts every item, and that never changes. But they start from correct structure and correct citations, so changes are refinements instead of rewrites, and the record keeps its quality either way.
Defensible for you and for your builder
When a claim goes adversarial it is the builder’s name on the home and your name on the administration. A complete, specific, consistently written file protects both, and it is the work product your builder is really paying you for.
More ways it runs the operation
It's not the work that's hard. It's the volume, times every builder.
Cascade Connect erases the busywork between the work, so a lean team administers a growing book of builders.
Call & text intake that knows every builder
IQ answers every call and text, matches the caller to the right builder by the homeowner’s address, files a structured claim, and auto-texts the homeowner back. Spam and sales calls are filtered out; anyone it can’t match lands in a monitored admin inbox so nothing is lost.
Email open & click tracking
See when homeowners and subs open your emails and click through, across every builder, so follow-up is informed and nothing important slips through unread.
Warranty determination drafts
For a batch of claims, IQ drafts a homeowner response that quotes the actual warranty provisions for that builder, setting expectations before you roll a truck. Your team reviews and sends.
One clean thread per claim
Every message, photo, and update in one place, scoped to the right builder. No inbox archaeology, no dead-end "no-reply" emails.
Structured non-warranty disputes
Declined items are disputed through a dedicated button with built-in provision search, so homeowners cite the exact provision. You get a grounded dispute to resolve, not a wall of text to untangle.
Total portfolio visibility
Every claim, across every builder and every community, in real time, on one dashboard, with per-builder filtering a click away.
A read-only window for every builder
Each builder you serve gets a simplified, read-only dashboard of their own book: live claims, statuses, and history, under your brand. They see everything happening on their homes without any software to run, and the "can you send me an update?" calls stop landing on your team.
One platform, every device
No separate, stripped-down mobile app. The same full Cascade Connect, every feature, on phone, tablet, and desktop, instead of a crippled companion app that sends your field team back to a computer for the real work.
BlueTag punch lists, included
Cascade Connect includes BlueTag, our field punch app, with its add-ons included, for your own field staff, on any builder you serve. Closing-walk lists on a phone, fully offline, photos on each item, on-screen sign-off, and a PDF emailed from the driveway. Dispatch sends every item to that builder’s trades, and IQ photo-to-description is coming soon.
See BlueTagThe homeowner experience
A portal homeowners actually use, under your brand
Most platforms bury homeowners in nested menus and confusing screens never designed for warranty. Cascade Connect gives them one clean view, white-labeled to your company across every builder, which means fewer "how do I…" calls landing on your team.
- Nested menus and tabs to dig through
- Requests that get lost in the shuffle
- Dead-end "no-reply" notification emails
- A generic interface never built for warranty
- One clean dashboard, nothing to hunt for
- Every claim, document & appointment in one place
- A real conversation on each claim
- Your brand, on a portal built for warranty
How it compares
Single-builder tools and point solutions cover the table stakes. Cascade Connect adds the multi-tenant and IQ pieces that make running many builders possible.
Based on publicly available features of comparable home-builder warranty software.
Licensing & pricing
No two warranty management operations look alike. Book size, builder count, white-label needs, and integrations all shape the scope. We price each license to fit your operation: unlimited users and builders, metered by homes under active warranty across your book.
Contact us for a quoteRequest a quote
Tell us about your book of builders and we'll scope a license to it.
Your book of builders. Your brand. One platform.
Built by a warranty operator, not a software company: 5,000+ homes administered over 18 years, and the platform our own multi-builder operation runs on. See it on your portfolio.